FAQS

1. What makes bamboo bicycles different from traditional bikes?
Bamboo bicycles offer a unique combination of strength, flexibility, and natural shock absorption. Bamboo is known for its excellent strength-to-weight ratio, which means it can support substantial loads while remaining lightweight. This allows for a smoother, more comfortable ride compared to traditional metal frames.

2. Are bamboo bicycles durable?
Yes, bamboo bicycles are highly durable. The natural properties of bamboo provide exceptional strength and resilience. Our bikes are carefully handcrafted and reinforced at critical points to ensure long-term reliability and performance.

3. How sustainable are bamboo bicycles?
Bamboo is one of the most sustainable materials available because it grows rapidly without the need for replanting or significant agricultural inputs. Our production processes are designed to minimize environmental impact, aligning with our mission of promoting eco-friendly transportation.

4. Do bamboo bicycles require special maintenance?
While bamboo bicycles require standard maintenance similar to conventional bikes, such as tire checks and chain lubrication, it’s advisable to periodically inspect the frame for any signs of wear or damage. Our store provides detailed maintenance guidelines to help you keep your bike in excellent condition.

5. Are bamboo bikes suitable for all terrains?
Yes, our bamboo bicycles are designed to be versatile and can handle a variety of terrains, from city roads to light trails. We offer different models tailored for specific types of riding, including commuting, touring, and recreational cycling.

6. What types of bicycles do you offer besides bamboo models?
In addition to our bamboo collection, we offer a wide range of traditional bicycles, including road bikes, mountain bikes, hybrid bikes, and e-bikes. Our selection caters to casual riders, enthusiasts, and professional cyclists.

7. Can I customize my bamboo bicycle?
Yes, we offer customization options for bamboo bicycles to suit your specific needs, including frame size, gearing, and additional accessories. Reach out to our team to discuss your customization preferences.

8. What is the average delivery time for a bamboo bike?
The average delivery time can vary depending on the level of customization and the demand. Typically, it takes 2-4 weeks for a fully handcrafted bamboo bicycle to be completed and shipped.

9. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and times may vary based on location. Contact us for specific details regarding international orders.

10. Do your bicycles come with a warranty?
Yes, all of our bicycles, including bamboo models, come with a warranty covering manufacturing defects. For full warranty terms and conditions, please refer to our warranty policy or contact our support team.

11. How can I test ride a bicycle before purchasing?
We offer in-store test rides for customers who visit our physical location. For those purchasing online, we provide a detailed guide on how to select the right model based on your riding needs and preferences.

12. Do you offer repair services?
Yes, we offer comprehensive repair and maintenance services for all types of bicycles. Our experienced team ensures your bike stays in top condition.

13. How do I choose the right size bicycle?
We provide a sizing chart and personalized assistance to help you choose the perfect frame size based on your height and riding style. Contact us for help or visit our store to get a professional fitting.

14. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, online bank transfers, and digital wallets. For more details, visit our payment options page.

15. Can I return or exchange my bicycle?
Yes, we have a return and exchange policy for bicycles in new and unused condition within a specific timeframe. Customized bikes may have different terms, so please check our return policy or contact our support team for more details.